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Hestan Cue Culinary Support
Known issues on the Cue app and Cue hardware
Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
Troubleshooting: No sound coming from my device / can't hear the videos
Troubleshooting Android: Cue burner or cookware (pan/pot) isn't detected and can't be paired with
Troubleshooting: Error code 15 when doing a firmware update