Enter your search term here...
Submit a ticket
Hestan Cue Culinary Support
Cue appliance info
General cooktop info
Can I use Cue as a regular cooktop (without guided cooking)?
How do I clean Cue cooktops (clean the glass)?
How to clean hot sugar spills from the glass cooktop?
Can I use my own cookware with a Cue cooktop?
The Cue-enabled cooktop makes noises and is sometimes loud. Is this normal?
View all (7)
Hestan Cue Portable Induction Cooktop: 41000
Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
Why doesn't the power button work after I plug in the burner?
Can I cook without the app or an internet connection (Offline mode / Manual mode)?
GE Café Appliances
Connecting the Café Appliances and Hestan Cue app together (help with "trouble authorizing your account" message)
Café range/cooktop: help with "No Compatible Cooktops Connected" or "I don't see my cooktop"
Café Cooktop - Where do I find the model number?
Drop-in Café Cooktop (30" or 36" induction) − How to connect (pair) a Cue pan
Drop-in Café Cooktop (30" or 36" induction) − How to use precision cooking with a Cue pan
View all (9)
Hestan "Home" Appliances
Hestan KICS series cooktop - "Cooktop is already connected to a mobile device" error
Hestan KICS series cooktop - Setup and pair with the Hestan Cue app
Hestan KICS series cooktop - How to prepare your burner during a cook session
Other Cue Cooktops