If you simply can't download the app even when you're looking at it in the App Store or Google Play:
- (iOS): You may be pressing your thumb too hard on the "home" button when “paying” for the (free) app. The home button on many Apple devices acts like a fingerprint reader. If you push too hard on it, it's not going to read your finger print correctly, so it won't properly complete the purchase process.
- You may have poor internet service. Please ensure you have an active internet connection with full WiFi access before downloading the app. Contact your Internet Service Provider (ISP) for help in this regard.
- Your specific mobile device may not support the Hestan Cue app.