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Recent articles
- Why can't I hear any sound when I use the Cue app? I can't hear any talking in the videos
- Hestan KICS series cooktop - How to prepare your burner during a cook session
- Hestan KICS series cooktop - Setup and pair with the Hestan Cue app
- Hestan KICS series cooktop - "Cooktop is already connected to a mobile device" error
- Troubleshooting: Error code 15 when doing a firmware update
- What mobile devices can I use (phone/tablet)? What are the app requirements?
Getting Started with Cue
Other information
- Where can I find the Quick Start, Manual, and other Guides?
- How do I set up Cue (add, edit, or remove a cooktop/cookware to my account)?
- What do I need to get started with Hestan Cue?
- Where can I download the Hestan Cue app? How can I update the app?
- How do I update firmware for my burner and cookware?
Cue app
Tips on using the app
- Can I skip a step or go back a step when cooking?
- Can I set a timer when cooking?
- What recipe categories and types of recipes are in the app?
- Can I add my own recipes into the app?
- What is Control Mode (app assisted temperature control)?
Phone / Tablet / Mobile Device
Cooking with Cue
How does Cue work (and tips)
- What is induction cooking?
- Can I use Cue to automatically make meals for me? Is it a robot?
- Can I cook without Hestan Cue smart cookware?
- How does the Cue adjust for different thicknesses and types of meat / protein?
- Does Cue detect what's happening in the cookware and make adjustments? (How does Cue work?)
Cooking information
- How do I keep food hot while I make other dishes?
- Is oil and food splatter normal while cooking?
- Can I use Cue to cook frozen food straight out of the freezer?
- How does Cue work in conjunction with sous vide cooking?
- What are good oil substitutions to use (fat substitutions)?
Cue-Enabled Cooktops (heat source)
General cooktop info
- Can I use Cue as a regular cooktop (without guided cooking)?
- How do I clean Cue cooktops (clean the glass)?
- How to clean hot sugar spills from the glass cooktop?
- Can I use my normal/regular cookware with a Cue-enabled cooktop?
- The Cue-enabled cooktop makes noises and is sometimes loud. Is this normal?
Hestan Cue Portable Induction Cooktop: 41000
- Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
- What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
- Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
- Why doesn't the power button work after I plug in the burner?
- Can I cook without the app or an internet connection (Offline mode / Manual mode)?
GE Café Appliances
- Connecting the Café Appliances and Hestan Cue app together (help with "trouble authorizing your account" message)
- Café range/cooktop: help with "No Compatible Cooktops Connected" or "I don't see my cooktop"
- Café Cooktop - Where do I find the model number?
- Drop-in Café Cooktop (30" or 36" induction) − How to connect (pair) Cue cookware
- Drop-in Café Cooktop (30" or 36" induction) − How to use precision cooking with Cue cookware
Hestan "Home" Appliances
Purchasing & Store info
Pre-purchase FAQs
- What are the dimensions of the Hestan Cue Smart Induction Burner and Cookware?
- Can I see the Cue in action before I commit to buying it?
- Can I see a list of your recipes before I commit to buying the Cue system?
- Will I be charged tax if I purchase from hestancue.com?
- How do I purchase Cue if I live in Canada?