How can we help you today?
Recent articles
- Thermomix (Spain) support contact info
- Why does the Cue app show a different temperature than the Café cooktop?
- How does Cue work in conjunction with sous vide cooking?
- Slide-in Café range/oven (30" induction) − How to use precision cooking with Cue cookware
- Slide-in Café range/oven (30" induction) − How to connect (pair) Cue cookware
- What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
Known Issues
Troubleshooting
- Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
- Troubleshooting: No sound coming from my device / can't hear the videos
- Troubleshooting: iOS app update doesn't download even when prompted / app update loop
- "Oops, we can't find this recipe" error workaround (Android)
- Troubleshooting: Screen stuck on "searching for your device" when using an iPad
Cue app + your phone/tablet
Tips on using the app
- Can I skip a step or go back a step when cooking?
- Can I set a timer when cooking?
- What recipe categories and types of recipes are in the app?
- Can I add my own recipes into the app?
- What is Control Mode (app assisted temperature control)?
App troubleshooting (non-bugs)
Phone / Tablet / Mobile Device
Cooking with Cue
How does Cue work (technical cooking)
- What is induction cooking?
- Can I use Cue to automatically make meals for me? Is it a robot?
- Can I cook without Hestan Cue smart cookware?
- How does the Cue adjust for different thicknesses and types of meat / protein?
- Does Cue detect what's happening in the cookware and make adjustments? (How does Cue work?)
Cooking information
- How do I keep food hot while I make other dishes?
- Is oil and food splatter normal while cooking?
- Can I use Cue to cook frozen food straight out of the freezer?
- How does Cue work in conjunction with sous vide cooking?
- What are good oil substitutions to use (fat substitutions)?
Cue-enabled Cookware
General cookware info
- What cookware should be used with a Cue system?
- How do I wash, clean, and maintain Cue stainless steel cookware?
- Can I use a lid on the pan? Are there tips on using a lid with Cue cookware?
- Is Hestan Cue cookware dishwasher safe?
- Is Hestan Cue cookware oven safe?
Generation 1 cookware - Capsule series specifics
Generation 2 cookware - End cap series specifics
Cue-Enabled Cooktops (heat source)
General cooktop info
- Can I use Cue as a regular cooktop (without guided cooking)?
- How do I clean Cue cooktops (clean the glass)?
- How to clean hot sugar spills from the glass cooktop?
- Can I use my normal/regular cookware with a Cue-enabled cooktop?
- The Cue-enabled cooktop makes noises and is sometimes loud. Is this normal?
Hestan Cue Portable Induction Cooktop: 41000
- What are the dimensions of the Hestan Cue Smart Induction Burner and Cookware?
- Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
- What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
- Why doesn't the power button work after I plug in the burner?
- Can I cook without the app or an internet connection (Offline mode / Manual mode)?
GE Café Cue-enabled cooktops
- Connecting the Café Appliances and Hestan Cue app together (help with "trouble authorizing your account" message)
- Café range/cooktop: help with "No Compatible Cooktops Connected" or "I don't see my cooktop"
- Café Cooktop - Where do I find the model number?
- Drop-in Café Cooktop (30" or 36" induction) − How to connect (pair) Cue cookware
- Drop-in Café Cooktop (30" or 36" induction) − How to use precision cooking with Cue cookware