How can we help you today?
Recent articles
Cooking with Cue
How does Cue work (and tips)
- What is induction cooking?
- Can I use Cue to automatically make meals for me? Is it a robot?
- Can I cook without Hestan Cue smart cookware?
- How does the Cue adjust for different thicknesses and types of meat?
- What is guided cooking? Can Cue automatically detect what's happening in the cookware and make adjustments?
Cooking information
- How do I keep food hot while I make other dishes?
- Is oil and food splatter normal while cooking?
- Can I use Cue to cook frozen food straight out of the freezer?
- How does Cue work in conjunction with sous vide cooking?
- What are good oil substitutions to use (fat substitutions)?
Cookware and Accessories for Cue
Cue pan and pots
- How do I wash, clean, and maintain stainless steel Cue cookware?
- Can I use a lid on the pan? Are there tips on using a lid with Cue cookware?
- Is Hestan Cue cookware dishwasher safe?
- Is Hestan Cue cookware oven safe?
- Can I use my Cue cookware with a regular range/cooktop?
Smart Probe
- How to set up the Smart Probe and attach it to the bracket (latch)
- Is it okay to stick the Smart Probe into proteins? Is it a meat thermometer?
- How do I insert or replace the battery in the Smart Probe?
- Do I need WiFi (internet) to cook with the Smart Probe?
- How do I clean the Smart Probe (dishwasher safe)?
Cue Cooktops
General cooktop info
- Can I use Cue as a regular cooktop (without guided cooking)?
- How do I clean Cue cooktops (clean the glass)?
- How to clean hot sugar spills from the glass cooktop?
- Can I use my own cookware with a Cue cooktop?
- The Cue-enabled cooktop makes noises and is sometimes loud. Is this normal?
Hestan Cue Portable Induction Cooktop: 41000
- Where is the perfect spot to use the Hestan Cue? Can I use it outside or while on the road?
- What is the temperature range of the Hestan cue? Highest temp / Lowest temp?
- Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
- Why doesn't the power button work after I plug in the burner?
- Can I cook without the app or an internet connection (Offline mode / Manual mode)?
GE Café Appliances
- Start here: Connecting Café Appliances and Hestan Cue together (and help with "trouble authorizing your account")
- How to connect a Cue pan to a SLIDE-IN Café range/oven
- How to connect a Cue pan to a DROP-IN Café Cooktop
- How to use precision cooking with a DROP-IN Café Cooktop
- How to use precision cooking with a SLIDE-IN Café