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Why doesn't the power button work after I plug in the burner?

The Hestan Cue Smart Cooking System will need firmware updates before it can be used to cook, or even be turned on. The Hestan Cue App will automatically prompt you to update the firmware during the registration process. After updating the firmware, the power button, as well as other functions, will work normally. Firmware updates can also be done manually. More info is available here.

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