How do I add, update, or remove a Cue to my account? : Hestan Cue Culinary Support
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How do I add, update, or remove a Cue to my account?

You'll need to add a Cue enabled cooktop and Cue cookware to your profile before you can use the Hestan Cue app to cook.

  1. Start the Hestan Cue app on your mobile device, sign in, and tap on the "Profile" icon (bottom right of screen).
  2. Tap on the "Add Smart Cookware" button to begin adding Hestan Cue cookware, such as a pan, to your account. You must tap and select the detected cookware (one at a time) and then tap "Next" to finish adding the selected cookware your account. Repeat for all cookware devices you wish to add. Remember to update firmware (more info below).
  3. If you own a Smart Probe, tap on "Add Smart Accessories" to add it into your profile. Remember to update firmware (more info below).
  4. Tap on the "Add Smart Cooktop" button to add a Cue-Enabled cooktop to your account. All detected (powered) cooktops will be displayed for you to choose from. Tap "Next" and follow the prompts to finish adding the cooktop to your account. Remember to update firmware (more info below). If you don't see your cooktop as a detected device, simply scroll down and choose the button/option for the cooktop you own. For example, tap the "Café Cooktop" option if you own a GE Café. Then follow the on-screen instructions.
    Note: If you are using a GE cooktop range, scroll down to find your brand, and then tap to select. For example, if you own a GE Cafe appliance, tap the "Café Cooktop" option and then follow the on-screen instructions. More details on GE cooktops here.

Rename, update firmware, or remove 

  1. Tap on the "Profile" icon (bottom right of screen).
  2. Tap on the icon of an existing device you'd like to edit (e.g. the burner, probe, pan, etc.)
    a. Tap "Name" to give your Cue device a unique name. For example, you could name your pan "Stainless Steel Stanley".
    b. Tap "Update Firmware" and then "Update" to install or update the software built into your device. This is required before Cue devices can be used. For more details, refer to the following FAQ: How do I update firmware for my burner and cookware?
    c. Tap "Remove Device" to remove and disassociate from your account

Additional Info:
- Cue devices must have up-to-date firmware before they can be used.
- Only one (1) of any given type of cookware can paired at a time. For example: you cannot have 2 identical pans paired, but you can have a pot and pan paired.
- Only one (1) cooktop can be paired with your account at any given time.
- Do not use your phone or tablet's "Bluetooth pairing" function within the OS settings screens to pair with Cue hardware. All pairing happens within the Hestan Cue app only.

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