For purchases made on www.hestancue.com, please review our return policy available here: https://www.hestancue.com/return-policy/
If you'd like to initiate a return, you can start the return process by filling out the return form.
Note: if you have purchased a Cue product from somewhere other than www.hestancue.com, you will need to follow the return policy and process from your original retailer.
Related: What is your warranty policy?