Step 2: Set up app software : Hestan Cue Culinary Support
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Step 2: Set up app software

<-- Previous: Step 1 - Set up Cue hardware

Download app & Create account
The Hestan Cue app will bring everything together in one place. It will control the cooking time and the temperature of your cookware automatically, as well as guide you through each step of the cooking process. Perfect results, every time!

Additional resources:
Where can I download the Hestan Cue app?
What are the app requirements?
I can't download the app. Can you help?

Add Cue devices to app
If this is the first time using the Cue app, the app will guide you through the rest of the set up process automatically. Simply tap through the options until the end. Otherwise, tap on the "Profile" icon located towards the bottom right of the screen.

  • Tap on the "Add Cue Cookware" button to add a Cue pan, etc.
    • Your cookware will show up if detected. Tap to select the cookware, and then tap "Next".
      Note: If you are prompted to pair Bluetooth device, please allow.  
    • Your Cue cookware will now be listed under "My Devices" (you may need to scroll up).
    • A firmware update is required: Tap on the red cookware icon --> "Update Firmware" --> "Update" to confirm and begin. Follow the steps until it's completed and then go back to the Profile page.
  • Tap on the "Add Cooktop" button to add a Cue-enabled cooktop/range.
    • If your cooktop is automatically detected, tap to select it, then tap "Next". 
    • A firmware update is required: From the "Profile" page --> tap on the red cooktop icon --> "Update Firmware" --> "Update" to confirm and begin. Follow the steps until it's completed.
    • If you are using a GE/Café cooktop range, scroll down to see the "Café Cooktop" option and then follow the on-screen instructions. You will need to download and connect with the SmartHQ app in order to proceed.

Additional instructions for GE/Café users
After adding your Café cooktop and Cue cookware to your Hestan Cue profile and completing the firmware update, you will need to pair the Cue cookware directly to the physical Café appliance. Instructions change depending on your Café model.
- Drop-in Café Cooktop (no oven)
- Slide-in Café Cooktop (with oven)

Next: Step 3 - Your first Cue meal

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