Why does the Cue app show a different temperature than the Café cooktop? : Hestan Cue Culinary Support
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Why does the Cue app show a different temperature than the Café cooktop?

Some Café display panels may show a "target" temperature which may be different that what's displayed in the Hestan Cue app. This is because the Hestan Cue app will list the actual/current temperature. As such, there is likely to be a difference in these two depending on what is happening in the pan. For example, if you just put a steak in, the pan temp could drop 30­°F, and will take a short time to heat back up to the target temperature. Similarly, if simmering water, the target temperature could be set to 300­°F yet the pan itself is unlikely to exceed 235°F: not much past boiling point (because water just can't get hotter than that.)


Due to the way data is transferred to a Cafe cooktop (via WiFi, to the GE cloud, then back to the cooktop), a short "lag" time results. To compensate for the lag, a Café display panel will show a "target" temperature which is basically the temperature your pan intends to be. Since a "target temp" doesn't fluctuate much, it's "lag" friendly. The "target" temperature may be different than what's displayed in the Hestan Cue app which shows the actual/current temperature of the pan in real time. As such, there is likely to be a difference in the temperature the two display depending on what is happening in the pan. For example, if you just put a steak in your pan, the actual pan temp could drop 30­°F, and will take a short time to heat back up to the target temperature. The action of "stirring" or "flipping" food will move colder food to the bottom of the pan, which again will cause your pan's temperature to drop before it recovers. Similarly, if simmering water, the target temperature could be set to 300­°F yet the pan itself is unlikely to ever exceed 235°F which is not much past boiling point. This is because water physically cannot get hotter than that, since water becomes steam when it gets hot enough.


Conversely, If not much is happening in your pan, then the "target" temp and "actual" temp will likely match up. For example, when making a grilled cheese sandwich with dry bread/minimal moisture, it mostly just sits in the pan without movement. As such, the target and actual temps should align.

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