It is necessary to pair Hestan Cue cookware with BOTH the Hestan Cue app and Café range before cooking. After the initial pairing process is completed, you would only need to complete the activation process with the Café Range when prompted by the app, which is typically when starting a "guided cooking" recipe.
In either case, connecting your Hestan Cue cookware to your Café range/oven can be done by following the steps below.
Note: The process for connecting Hestan Cue cookware to a Café cooktop (drop in) will differ.
Your Hestan Cue cookware should already be paired with the Hestan Cue app before pairing with the Café Range. This is typically completed the very first time you start the Hestan Cue app, after which point firmware is applied and you then get prompted to pair with a Café Range. If you haven't done so, or need to revisit that screen, simply navigate to the Hestan Cue "settings" screen by tapping on the gear icon:
Then choose the "Add Cue Cookware" option and follow the steps until the app prompts you to pair with the Café Range. More info available here: Connecting the Café Appliances and Hestan Cue app together.
Once the above is completed, please proceed:
- On the Café range front panel, press the "settings" button and then choose "Bluetooth" (option 3). The front panel display will start scanning for Hestan Cue cookware and the Bluetooth symbol will also start flashing. Here's an example of the panel, but yours may look different:
- Double tap the handle of the Hestan Cue cookware to pair with the range.
Tip: Only use your finger to tap, and tap hard enough so you can hear the tapping sounds clearly. Feel free to double tap a few times "to make sure," if you wish.
Note: It may take a few minutes after double tapping for pairing to complete.
- When successful, the front panel display will indicate that it is "paired" with the cookware. The Bluetooth symbol will also be displayed on the front panel display.
- When pairing with multiple pieces of cookware (e.g. the pot and pan, etc.), please repeat the steps above now to get them all set up. Note: we recommend leaving the batteries out of all other cookware, or simply turning off all other cookware, except for the one you are setting up at the moment.
After pairing is complete, you can begin cooking with precision control. The following FAQ can help with that process: How to use precision cooking with Cue cookware
If after trying the process above, your cookware does not seem to pair, please ensure you have a fresh battery installed in your Hestan Cue cookware, and that it is properly installed.
As a reminder, your Cue cookware does require a firmware update before it can be paired with the Café range. Firmware is applied after choosing the "Add Cue Cookware" option within Settings of the Hestan Cue app.