It is necessary to pair a Hestan Cue 11" fry pan with BOTH the Hestan Cue app and Café range before cooking. Your Hestan Cue pan and Café appliance should already be paired with the Hestan Cue app before pairing with the physical Café appliance. More info is available here: Connecting Café and Hestan Cue together. Connecting the Hestan Cue pan to your Café range/oven can be done by following the steps below:
- On the Café range front panel, press the "settings" button and then choose "Bluetooth" (option 3) then "add". The front panel display will start scanning for the Hestan Cue pan and the Bluetooth symbol will also start flashing. Here's an example of the panel, but yours may look different:
If you own a model with the dispatcher LCD display, then, select the Settings icon in the upper right corner of the LCD screen, Select “Bluetooth”, and Select “pair new device”
- Double tap the handle of the Hestan Cue pan to pair with the range.
Tip: Only use your finger to tap, and be sure to tap hard enough: as if you were drumming to the beat of 1980's soft rock song, but not so hard that the pan tips over. Feel free to keep on tapping "to make sure" while in pairing mode, which can take up to 2 minutes.
- When successful, the front panel display will indicate that it is "paired" with the pan. The Bluetooth symbol will also be displayed on the front panel display.
After pairing is complete, you can begin cooking with precision control. The following FAQ can help with that process: How to use precision cooking with a Cue pan
If after trying the process above, your pan does not seem to pair, please ensure you have a fresh battery installed in your Hestan Cue pan, and that it is properly installed.
As a reminder, your Cue pan does require a firmware update before it can be paired with the Café range. Firmware is applied after choosing the "Add Cue Cookware" option within your Profile screen of the Hestan Cue app.