As you use applications on your Android device, they start storing files for reference later. These files are stored in an app "cache."  Sometimes, the outdated or corrupted cached files can cause app troubles.  Simply deleting the app won't always fix the issues. Instead, you'll need to clear the app cache. Exact flow may differ depending on your Android OS version, but in general...

Here's how to clear app cache in Android:

  1. Navigate to Android Settings
  2. Scroll down to the "Apps" area. Be on the lookout for something similar if your OS version doesn't list "Apps" exactly
  3. Find the Hestan Cue app and tap on it
  4. Tap on "storage" and choose to "Clear Data"

Clearning the app cache resolves most issues. However, while in Android Settings, you may also wish to clear the Bluetooth cache to resolve any lingering issues. Toggling "Airplane" mode for a few seconds (then toggling it back off) usually does the trick, but if not....

Here's how to clear Bluetooth cache in Android:

  1. Navigate to Android Settings
  2. Select “Application Manager"
  3. Choose the option to "Display system apps". Note: you may need to either swipe left/right, or choose from the menu in the top right corner (the 3 dots).
  4. Select Bluetooth from the now larger list of Applications
  5. Select Storage
  6. Tap Clear Cache
  7. Go back and restart the phone

If the steps are a bit different on your device, you may need to search the internet for steps involving your specific device.