Please review the Warranty Policy Page for the most up-to-date version of the Warranty.
The Hestan Cue product is manufactured and inspected to ensure quality and performance. It is warranted to be free from defects in material and workmanship under normal household use for a period of one year after the date of purchase by the original purchaser (the “Guarantee Period”). This guarantee does not cover damage caused by accident, misuse such as not following product instructions, abuse, or commercial use. Scratches, stains, discoloration, damage from overheating, or damage from use of an automatic dishwasher are not covered by this guarantee. Incidental or consequential damages and normal wear and tear are not covered by this guarantee.
Hestan Smart Cooking Inc. promises the original purchaser to replace any defective part or item during the Guarantee Period. Should you have a problem with this item, please contact us via our website at hestancue.com. This guarantee gives you specific rights and you may also have other rights which may vary from state to state. Thank you for purchasing this item. We wish you years of cooking enjoyment.
Tip: If you'd like to start a warranty claim, please contact us by filling out the "warranty form."