Hestan Cue Culinary Support
Enter your search term here...
Hestan Cue FAQs
Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat pan/pot/cookware/food.
Troubleshooting: No sound coming from my device / can't hear the videos
Troubleshooting: Burner does not heat when starting a new batch (iOS app v1.1.999)
Troubleshooting: No "next step" button. Can't progress recipe. (iOS app v1.1.998)
Troubleshooting: iOS app update doesn't download even when prompted / app update loop
See all 6 articles
What are the dimensions of the Hestan Cue Smart Induction Burner and Cookware?
Where can I find the Quick Start, Manual, and other Guides?
Can I see the Cue in action before I commit to buying it?
Can I see a list of your recipes before I commit to buying the Cue system?
Do I need to have internet access to use the Hestan Cue?
See all 14 articles
What smart device can I use? What are the requirements?
Can I skip a step or go back a step when cooking?
How do I clean my smart device after cooking?
Where do I place my smart device (Phone/Tablet) while cooking?
How do I add, edit, or remove cookware/devices in my account?
See all 11 articles
What is induction cooking?
How do I keep food hot while I make other dishes?
Is oil and food splatter normal while cooking?
Can I set a timer when cooking?
How does the Cue adjust for different thicknesses and types of meat / protein?
See all 11 articles
What cookware should be used with the Hestan Cue system?
How do I wash, clean, and maintain Cue stainless steel cookware?
Can I cook without Hestan Cue smart cookware?
Can I use a lid on the pan?
Is Hestan Cue cookware dishwasher safe?
See all 16 articles
Can I use the Hestan Cue as a regular cooktop?
How do I clean the Cue burner?
Can I use the Hestan Cue to automatically make meals for me? Is it a robot?
How to clean hot sugar spills from the burner?
What are the power/voltage requirements of the Hestan Cue?
See all 18 articles