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Hestan Cue Culinary Support
Troubleshooting: Burner doesn't turn on. Burner doesn't pre-heat cookware/food.
Troubleshooting: No sound coming from my device / can't hear the videos
Troubleshooting: iOS app update doesn't download even when prompted / app update loop
"Oops, we can't find this recipe" error workaround (Android)
Troubleshooting: Screen stuck on "searching for your device" when using an iPad
Troubleshooting: iOS - Cue hardware not connecting in recipes. Recipes say "coming soon". Can't cook.
Troubleshooting Android: Cue burner or cookware (pan/pot) isn't detected and can't be paired with
Troubleshooting: Error code 15 when doing a firmware update