Troubleshooting: Error code 15 when doing a firmware update : Hestan Cue Culinary Support
Submit a ticket
Welcome
Login

Troubleshooting: Error code 15 when doing a firmware update

Date: 8/8/19

Problem: App informs you that a firmware update is required. When you attempt to do so, an error code 15 appears. You are unable to continue cooking

Cause: There's an issue which is triggering a false "firmware update required" message from incorrectly appearing. The root cause is unknown and is actively being investigated.

Current work-around :

  • Unscrew the end-cap from the cookware handle (the Bluetooth piece). Leave the battery inside. 
  • Hard- close the Hestan Cue app
  • Turn off Bluetooth from within your phone/tablet settings, wait a few seconds, then turn it back on
  • Start the Cue app, go to settings, tap on the relevant Cue cookware piece (ex. the pot), and choose to "remove"
  • Once the cookware is removed, choose the "Add Cue cookware" button to add the cookware back into your profile
  • Tap on the relevant cookware icon again and try to do a firmware update. 
  • Once complete, you should be able to cook as normal

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.