Problem: The Cue burner is not detected within the Hestan Cue app and it can't be paired with or "added".
Cause: The "location tracking" setting within the Android OS is disabled. It must be enabled.
Solution: Exact steps differ from one Android version to another. In general, try the following: Navigate to your Android OS "Settings" ---> security and location. ---> privacy --->location ---> ENABLE
After this, please try using the Hestan Cue app again to complete the setup process. Your Cue burner should now be detected and you should be able to add it to your account like normal.